Joe Has Received an Email from a Supplier Regarding the Delay

question 69

Multiple Choice

Joe has received an email from a supplier regarding the delay of his order. In order to maintain goodwill with the supplier, while writing his reply, Joe must:

• A) adopt a passive voice.
• B) be frank and clearly express his anger.
• C) focus on the supplier and not the facts leading to the failure.
• D) use the word 'you' as much as possible to make the supplier understand the situation better.
• E) use more negative words than positive words.

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Definitions:

Nonverbal Responses

The unspoken or non-verbal ways in which people communicate their feelings or reactions, often through body language, facial expressions, and tone of voice.

Focus Group

A moderated discussion with a group of people about a product, service, or concept to gain feedback.

Space Travel

The act of traveling beyond Earth's atmosphere, either for research, tourism, or exploration.

Private Citizens

Individuals who act in a private capacity and do not have an official or public role or position of authority.