An Auto Parts Chain Asked Customers to Complete a Survey

question 50

Multiple Choice

An auto parts chain asked customers to complete a survey rating the chain's customer service as average,above average,or below average.The following table shows the results from the survey. A rating of Average or Above Average accounted for what number of responses to the survey?

• A) 3
• B) 7
• C) 8
• D) 10

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Definitions:

Overhead Pools

Aggregations of indirect costs or overheads that are then allocated to products or services based on predetermined criteria.

Cost of Activities

The expenses associated with specific actions or operations within a company.

Reciprocal Method

A complex cost allocation method that recognizes interactions among service departments and allocates costs accordingly.

Support Department Costs

The costs associated with departments that do not directly produce goods or services but provide necessary support to production departments, such as maintenance, accounting, and human resources.