Loren Has Been a Firefighter in California for 13 Years

question 33

Multiple Choice

Loren has been a firefighter in California for 13 years. He recently was the first responder to a fatal car accident in which his close friend was a victim. Since then, he has been feeling like no matter what he does, he can't make a difference in the community and has felt detached from his coworkers. Loren is experiencing _____.

• A) emotion labor
• B) assimilation
• C) burnout
• D) work overload

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Definitions:

Ethnocentrism

The belief in the superiority of one's own cultural group, often accompanied by a disregard for other cultures.

Polycentric Attitude

An approach that recognizes and values the diversity and difference of various cultures and practices in international business.

Taken-For-Granted Assumptions

Beliefs or perspectives that are accepted as true without questioning or critical examination.

Native Language

A person's first language, also referred to as the mother tongue, which is the language learned from birth.