The Following Are All Examples of Self-Service Customer Service Technologies

question 31

Multiple Choice

The following are all examples of self-service customer service technologies EXCEPT:

• A) an IVR
• B) a Web site
• C) an ATM
• D) a POS
• E) None of the above

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Definitions:

Union's Obligations

The responsibilities that a labor union has towards its members, including fair representation, bargaining for better wages and working conditions, and protecting their legal rights.

Union Contract

An agreement between a labor union and an employer outlining the terms of employment, wages, benefits, and working conditions for union members.

Nonunion Arbitration

A process of resolving disputes outside of unionized environments, where an impartial third party makes a decision.

Arbitration Deficiencies

Shortcomings or limitations inherent in the arbitration process, often referring to issues like bias, lack of transparency, or inefficiencies in resolving disputes.