It Is Appropriate to Include ________ Satisfaction as a Business

question 27

Multiple Choice

It is appropriate to include ________ satisfaction as a business metric for IT.

• A) external customer
• B) internal customer
• C) both internal and external customer
• D) management
• E) None of the above

---

Definitions:

Direct Materials Cost

Direct materials cost refers to the expenditure on raw materials that can be directly attributed to specific products or production batches, becoming an integral part of the finished goods.

Activity-Based Costing

A costing methodology that assigns overhead and indirect costs to related products and services based on the activities that drive these costs.

Direct Labor-Hours

The total hours of labor directly involved in producing goods or services, a key factor in job costing and efficiency analysis.

Direct Materials Cost

The cost of raw materials that are directly involved in the manufacturing of a product and can be easily traced back to it.