Easy-To-Find Contact Information, Online Order Status, and Product Support Specialists

question 45

Multiple Choice

Easy-to-find contact information, online order status, and product support specialists are part of the _______________ success factor for retailing on the Web.

• A) Performance and service efficiency
• B) Selection and value
• C) Advertising and incentives
• D) Great customer communication

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Definitions:

Exchequer Court

A historical court in England responsible for managing the government's finances and adjudicating cases related to revenue and taxes.

Substantive Law

The set of laws that govern how members of a society are to behave, outlining rights and duties, as opposed to procedural law which outlines how those laws are enforced.

Procedural Law

Part of the legal system that dictates the process and methods by which the law is practiced and enforced.

Regulations

Rules or directives made and maintained by an authority to control or govern conduct within its scope of jurisdiction.