All of the Following Are Examples of the Business Value

question 57

Multiple Choice

All of the following are examples of the business value of operational CRM except:

• A) Enables easy collaboration with customers, suppliers, and partners
• B) Supports customer interaction with greater convenience through a variety of channels, including phone, fax, e-mail, chat, and mobile devices
• C) Synchronizes customer interactions consistently across all channels
• D) Makes a company easier to do business with

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Definitions:

Influential Morality

A concept that deals with the impact moral values have on guiding behavior and influencing others.

Transactional Leadership

A leadership style focused on the exchanges between leaders and followers, emphasizing rewards and punishments to motivate performance.

Contingent Reward

A leadership approach that involves the exchange of rewards for achieving defined performance standards.

Individualized Consideration

A leadership approach that involves giving personalized attention to followers, recognizing their unique needs, and encouraging their growth.