CRM Systems Store Customer Account Data in Multiple Specialized Databases

question 33

True/False

CRM systems store customer account data in multiple specialized databases and then make it available throughout a company via Internet, intranet, or other network links.

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Definitions:

Foreign Corrupt Practices Act

U.S. legislation aimed at preventing companies and their representatives from bribing foreign officials to gain a business advantage.

Bribery of Foreign Officials

The act of offering or giving anything of value to foreign government officials with the intent to influence their decisions in favor of the briber.

Slamming

An illegal telecommunications practice where a customer's telephone service is switched to another provider without their consent.

Consumers

Individuals or groups that purchase goods or services for personal use.