CRM Can Keep Track of When a Customer Contacts a Company

question 38

True/False

CRM can keep track of when a customer contacts a company, if the customer uses a previous contact point.

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Definitions:

Acquisition

The process of acquiring control of another company or business entity through purchase or merger.

Profitable

Generating income that exceeds the costs and expenses involved in operating, indicating financial success and viability.

Vertical Contracts

Agreements between firms at different levels in the supply chain, such as between a manufacturer and a retailer, often specifying terms of sale or supply.

Cash Flow

The overall volume of cash inflows and outflows within a corporation, impacting its liquidity significantly.