CRM Software Uses Information Technology to Create an Enterprisewide System

question 25

Multiple Choice

CRM software uses information technology to create an enterprisewide system that integrates and automates many of the _______________ processes with which customers interact.

• A) sales
• B) customer-serving
• C) marketing
• D) All of the choices are correct.

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Definitions:

Thomas Jefferson

The third President of the United States (1801-1809) known for authoring the Declaration of Independence and for his contributions to the founding principles of the United States.

Statehood

The status of being recognized as an independent nation or the admission of a territory as a state within the United States.

War of 1812

A military conflict between the United States and Great Britain from 1812 to 1815, largely resulting from issues related to trade restrictions and impressment of American sailors.

Causes

The reasons or motivations behind certain actions, events, or conditions, often examined to understand historical or current occurrences.