CRM Software Uses Information Technology to Create an Enterprisewide System

question 25

Multiple Choice

CRM software uses information technology to create an enterprisewide system that integrates and automates many of the _______________ processes with which customers interact.

• A) sales
• B) customer-serving
• C) marketing
• D) All of the choices are correct.

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Definitions:

Free Trade

An economic policy that allows imports and exports between countries with minimal or no tariff barriers.

Competition

The rivalry among businesses to attract customers, which can lead to improvements in products, services, and prices.

Efficiency

The optimal allocation of resources to maximize the production of goods and services.

Quota

A government-imposed trade restriction that limits the quantity or monetary value of goods that can be imported or exported during a specific time period.