Many Companies View Sales Force Automation as a Way to Gain

question 52

Multiple Choice

Many companies view sales force automation as a way to gain _______________ in sales productivity and marketing responsiveness.

• A) customer loyalty
• B) strategic advantage
• C) higher profits
• D) demographic/psychographic customer statistics

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Definitions:

Work Sampling

A statistical technique used for analyzing the work performance and estimating the proportion of time spent by workers on different activities.

Stopwatch Time Study

A method of work measurement used to establish standard times for activities by observing and timing tasks using a stopwatch.

Simultaneous Motion Study

A technique in industrial engineering where tasks are analyzed in detail to identify and minimize wasted motions, enhancing efficiency.

Predetermined Time Standards

Established benchmarks for the time required to complete specific tasks, used for planning and evaluating productivity.