Refer to IT's About Business 12

question 38

Multiple Choice

Refer to IT's About Business 12.4 - 1-800-CONTACTS: Which of the following is true about 1-800-CONTACTS's use of business intelligence technologies?

• A) The Call Center Incentive index is used to determine the agents' vacation days.
• B) The company updates the dashboard daily.
• C) The executive dashboard provides both current and historical data.
• D) The call center operators did not respond well to the dashboards.
• E) The quality of the service calls did not improve despite the implementation of the dashboard.

---

Definitions:

Hepatitis A

A highly contagious liver infection caused by the hepatitis A virus, typically transmitted through ingestion of contaminated food or water.

Alcohol-Based

Refers to products, particularly sanitizers or disinfectants, that contain a significant percentage of alcohol to kill bacteria and viruses.

Washing Hands

The act of cleaning one's hands with soap and water or an alcohol-based hand rub to reduce the spread of germs and prevent infections; a rephrased definition of Hand Hygiene.

Contact Isolation

Infection control measures designed to prevent the spread of diseases that can be transmitted through direct or indirect contact with an infected individual.