Which of the Following Is Not a Customer Touch Point

question 1

Multiple Choice

Which of the following is not a customer touch point?

• A) telephone contact
• B) e-mail
• C) Web sites
• D) customer visits to a store
• E) none of the above - all are touch points

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Definitions:

Selection Process

The series of steps taken by an organization to assess and decide which candidates will be most suitable for a job vacancy, often including applications, interviews, tests, and background checks.

Multiple-Hurdle Model

A personnel selection approach where candidates must pass several evaluation stages or "hurdles" to be considered for employment.

HR Personnel

Individuals working within the human resources department, responsible for managing recruitment, employee relations, and organizational development.

Final Interview

The last step in the interview process where a candidate meets with key decision-makers before a hiring decision is made.