Which of the Following Statements Is False

question 10

Multiple Choice

Which of the following statements is false?

• A) Data consolidation and 360-degree view mean the same thing.
• B) Data about customers in various functional areas was difficult to share.
• C) Collaborative CRM systems enable customers to provide direct feedback to the organization
• D) CRM systems use a data warehouse to make all customer data available to every unit of the business.
• E) Organizations can use blogs for customer input about their products and services.

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Definitions:

Responsiveness

The ability of a company, system, or process to quickly react to changes or customer needs.

Cost Savings

The practice of reducing expenses to improve profitability without compromising the quality or performance of goods and services.

Materials Requirement Plan (MRP)

A system for calculating the materials and components needed to manufacture a product, ensuring the right materials are available for production at the right time.

Independent Demand Items

Products for which demand is not influenced by the demand for other products, typically finished goods or spare parts.