_____ Systems Study Customer Behavior and Perceptions to Provide Business

question 74

Multiple Choice

_____ systems study customer behavior and perceptions to provide business intelligence.

• A) CRM
• B) Collaborative CRM
• C) Operational CRM
• D) Analytical CRM
• E) Transactional CRM

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Definitions:

Consumer Surplus

The difference between the total amount that consumers are willing and able to pay for a good or service and the total amount that they actually do pay.

Autarky Price

The price of a good in a country without international trade, determined solely by domestic supply and demand.

International Trade

The trade of products and services across the borders of different countries or territories.

Consumer Surplus

The difference between the total amount that consumers are willing and able to pay for a good or service versus the total amount that they actually pay.