_____ Activities Create Value for Which Customers Are Willing to Pay

question 73

Multiple Choice

_____ activities create value for which customers are willing to pay, whereas _____ activities do not add value directly to the firm's products or services.

• A) Support, primary
• B) Human resource management, inbound logistics
• C) Procurement, operations
• D) Primary, support
• E) Accounting, outbound logistics

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Definitions:

Finance Charge

The total cost of borrowing, including interest and any other charges assessed by the creditor on a loan or credit.

Unpaid Balances

Amounts owed that have not yet been paid, typically referring to outstanding debts or bills.

Unsolicited Merchandise

Goods sent to a person without their request, where the recipient is typically under no obligation to pay for or return the items.

U.S. Mail

The official postal service of the United States, responsible for delivering letters and parcels domestically and internationally.