Over Time, the Customer Relationship with Vendors Has Become More

question 2

Multiple Choice

Over time, the customer relationship with vendors has become more impersonal for all of the following reasons except:

• A) people move from farms to cities
• B) consumers became mobile
• C) supermarkets and department stores proliferated
• D) customer relationship management systems were developed
• E) the Internet grew rapidly

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Definitions:

Union Shop

A workplace where all employees must join the union within a certain period after being hired.

Closed Shop

A form of union security agreement where the employer agrees to hire union members only, and employees must remain members of a union at all times.

Agency Shop

A workplace where employees must pay union fees even if they are not union members, as long as a union is the recognized bargaining agent for the workplace.

Union Members

Individuals who belong to a labor union, which represents their interests in negotiations with employers over wages, benefits, and working conditions.