Which of the Following Is Not a Customer Touch Point

question 1

Multiple Choice

Which of the following is not a customer touch point?

• A) telephone contact
• B) e-mail
• C) Web sites
• D) customer visits to a store
• E) none of the above - all are touch points

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Definitions:

Podocytes

Specialized cells in the kidney that wrap around capillaries of the glomerulus, playing a key role in the filtration of blood to form urine.

Ascending Limb

Part of the loop of Henle in the nephron of the kidney, which helps concentrate urine by allowing the reabsorption of water and salts.

Descending Limb

A portion of the loop of Henle in the nephron of the kidney, which is involved in the reabsorption of water back into the body.

Aldosterone

A hormone produced by the adrenal glands which regulates sodium and potassium levels in the blood, influencing blood pressure.