Which of the Following Is Not a Customer Touch Point

question 1

Multiple Choice

Which of the following is not a customer touch point?

• A) telephone contact
• B) e-mail
• C) Web sites
• D) customer visits to a store
• E) none of the above - all are touch points

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Definitions:

Writing Process

A series of steps that writers follow to plan, draft, revise, and finalize their work.

Persuasive Messages

Communications designed to convince or influence the audience to adopt a certain viewpoint or take specific action.

Essential Strategies

Fundamental plans or approaches necessary to achieve a particular goal or outcome.

AIDA Plan

A marketing strategy framework that stands for Attention, Interest, Desire, and Action, used to guide promotional communications.