_____ Includes Those Areas Where Customers Directly Interact with the Company

question 28

Multiple Choice

_____ includes those areas where customers directly interact with the company.

• A) CRM
• B) Analytical CRM
• C) Customer-facing CRM
• D) Customer-touching CRM
• E) Transactional CRM

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Definitions:

Symmetrical Ties

Relationships characterized by an equal distribution of power, resources, or obligations between the parties involved.

Distributed

In the context of computing and systems theory, refers to processes, information, or resources that are spread out across multiple locations or nodes in a network.

Emerson

Ralph Waldo Emerson, an American essayist, lecturer, philosopher, and poet who led the transcendentalist movement of the mid-19th century.

Exchange Network

A social structure involving the exchange of resources, goods, or services among individuals or groups.