_____ Systems Study Customer Behavior and Perceptions to Provide Business

question 74

Multiple Choice

_____ systems study customer behavior and perceptions to provide business intelligence.

• A) CRM
• B) Collaborative CRM
• C) Operational CRM
• D) Analytical CRM
• E) Transactional CRM

---

Definitions:

Monozygotic Twins

Twins that result from the splitting of a single fertilized egg, sharing nearly 100% of their genes, also known as identical twins.

Fraternal Twins

are siblings born at the same time who share the same womb but have different fertilized eggs, making them genetically similar as typical siblings.

Evolutionary Psychology

A theoretical approach in psychology that examines mental traits such as memory, perception, and language from a modern evolutionary perspective.

Evening People

Individuals who naturally prefer and are more active and alert in the evening hours, as opposed to morning people.