Today's Customers Have ________

question 54

Multiple Choice

Today's customers have ________ .

• A) less knowledge about products
• B) less sophistication
• C) difficulty in finding information about products
• D) higher expectations
• E) difficulty in comparing prices

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Definitions:

Resigned Attitude

A psychological state where an individual accepts a situation or condition as inevitable, often with a sense of powerlessness.

Criticisms

The expression of disapproval based on perceived faults or mistakes, or the analysis and judgment of the merits and faults of a literary or artistic work.

Cultural Capital

The non-financial social assets that promote social mobility beyond economic means, including education, intellect, style of speech, and appearance.

Microsociology

The level of analysis that studies face-to-face and small-group interactions in order to understand how they affect the larger patterns and structures of society.