Methods That Organizations Use to Interact with Their Customers Are

question 1

Multiple Choice

Methods that organizations use to interact with their customers are called:

• A) point of presence
• B) the CRM point
• C) market entry point
• D) channel point
• E) touch point

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Definitions:

Environmental Scanning

Involves the process of collecting, analyzing, and using information about the external environment to aid in strategic planning.

Cultural Fit

The alignment of an individual’s beliefs, values, and behavior with the core values and culture of an organization.

International Monetary Fund

An international organization that aims to promote global economic growth and financial stability, to encourage international trade, and to reduce poverty around the world.

World War II

A global conflict that lasted from 1939 to 1945, involving most of the world's nations and resulting in significant military and civilian casualties.