Social Computing Forces Companies to Deal with Customers Reactively as Opposed

question 1

True/False

Social computing forces companies to deal with customers reactively as opposed to proactively.

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Definitions:

Yield Management

A strategy used in industries with fixed capacities, like airlines or hotels, to maximize revenue through dynamic pricing and inventory control.

Discount Rate

The discount rate applied in the evaluation of discounted cash flow analysis to calculate the current value of future cash flows.

Sold Rooms Percentage

A metric in the hospitality industry that represents the ratio of rooms booked to the total number of available rooms, indicating occupancy rate and hotel performance.