The Most Important Benefit of Knowledge Management Systems Is

question 1

Multiple Choice

The most important benefit of knowledge management systems is:

• A) improved customer service.
• B) they make best practices available to employees.
• C) retention of scarce knowledge if employees retire.
• D) improved morale.
• E) more efficient product development.

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Definitions:

Individual Differences

Refers to the distinct attributes, traits, or characteristics that distinguish one person from another.

Personality

Refers to individual differences in characteristic patterns of thinking, feeling, and behaving.

Integrative Processes

Cooperative tactics and strategies in negotiation or conflict resolution that aim at achieving mutually beneficial outcomes.

Decrease Trust

The process of losing confidence in someone or something, often due to actions considered dishonest or unreliable.