Which of the Following Statements Concerning CRM Is Not True

question 23

Multiple Choice

Which of the following statements concerning CRM is not true?

• A) CRM builds sustainable long-term relationships with customers
• B) CRM is designed for companies to interact with their customers as a group.
• C) CRM helps companies acquire new customers.
• D) CRMs help keep repeat customers

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Definitions:

Income Tax Expense

The amount of money a company or individual owes in taxes based on the taxable income for a given period, typically one year.

Profitability Index

A calculation used to determine the relative profitability of a project by dividing the present value of future cash flows by the initial investment.

Working Capital

Working capital is the difference between a company's current assets and current liabilities, indicating the liquidity and operational efficiency of the business.

Salvage Recovered

The estimated value or amount that can be recovered from an asset at the end of its useful life through sale or recycling.