_____ Systems Support the Front-Office Business Processes, Which Directly Interact

question 2

Multiple Choice

_____ systems support the front-office business processes, which directly interact with customers.

• A) Business intelligence CRM
• B) Collaborative CRM
• C) Operational CRM
• D) Analytical CRM
• E) Transactional CRM

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Definitions:

Sociologists

Scholars and professionals who study social behavior, social institutions, and patterns of social relationships.

Validity

Is the degree to which results reflect reality.

Unethical

Behaving or acting in a way that is contrary to what is considered morally right or acceptable by society.

Paper-and-pencil Format

A traditional method of conducting tests or surveys where participants respond directly on physical paper forms.