Which of the Follow Statements Is False About Customer Interaction

question 125

Multiple Choice

Which of the follow statements is false about customer interaction centers (CIC) ?

• A) A call center is an example of a CIC.
• B) A Help Desk is an example of a CIC.
• C) In outboard telesales the sales person contacts the customer.
• D) In inboard telesales the customer calls the CIC.
• E) Live chat provides an advantage over telephone conversations.

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Definitions:

Performance Contributions

The impact or value an individual or team adds to an organization's goals through their work, expertise, and achievements.

Work Process

The sequence of tasks or activities that are carried out to produce a particular outcome, often within a professional or industrial setting.

Productivity

Productivity is the measure of efficiency with which goods and services are produced, often quantified as output per unit of input.

Quality

The degree to which a product, service, or process meets specified requirements and satisfies customer expectations.