Potential Problems with On-Demand CRM Include All of the Following

question 22

Multiple Choice

Potential problems with on-demand CRM include all of the following except:

• A) increases costs for the organization
• B) vendor could prove unreliable
• C) difficult to modify hosted software
• D) may be difficult to integrate hosted software with existing software in the organization
• E) giving strategic data to a vendor is risky

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Definitions:

Negative Schema

Cognitive frameworks or beliefs that lead individuals to view themselves, others, and the world in a pessimistic or detrimental light.

Learned Helplessness

A condition in which individuals believe they have no control over the outcomes of events, leading to passivity and depression.

Explanatory Style

A psychological attribute that indicates how people explain to themselves why they experience a particular event, either positive or negative.

Locus of Control

Refers to the extent to which individuals believe they can control events affecting them.