__________ CRM Systems Are Used to Create Statistical Models of Customer

question 88

Multiple Choice

__________ CRM systems are used to create statistical models of customer behavior, to determine the value of customer relationships over time, and to create forecasts about acquiring, retaining, and losing customers.

• A)Analytical
• B)Collaborative
• C)Operational
• D)Statistical

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Definitions:

Beta

A measure of a stock's volatility in relation to the overall market; a beta above 1 indicates higher than market volatility.

Expected Return

The predicted amount of gain or loss an investment is projected to generate, based on historical or anticipated rates of return.

Portfolio

An aggregation of financial holdings that includes stocks, bonds, commodities, cash, cash equivalents, closed-end funds, and exchange traded funds (ETFs).

Systematic Risk

The inherent risk that affects the entire market or a whole segment of the market, often influenced by geopolitical and economic factors.