The Most Important Benefit of Knowledge Management Systems Is

question 59

Multiple Choice

The most important benefit of knowledge management systems is:

• A) They improve customer service.
• B) They make best practices available to employees.
• C) They enable the organization to retain scarce knowledge when employees retire.
• D) They improve employee morale.
• E) They make product development more efficient.

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Definitions:

Punished Responses

Behaviors that decrease in frequency because they are followed by unpleasant consequences.

Operant

In Skinner’s system, an instrumental response that is defined by its effect (the way it operates) on the environment.

Swallowing

The process by which food or liquid is moved from the mouth through the pharynx and into the esophagus.

Red Traffic Light

A signaling device at road intersections, pedestrian crossings, and other locations to control traffic, indicating vehicles must stop.