Social Computing Improves Customer Service

question 80

True/False

Social computing improves customer service.

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Definitions:

Employee Innovation

Describes the process where employees contribute new ideas, methods, or products that improve the organization's operations or offerings.

Recruiting Employees

The process of identifying, attracting, and selecting suitable candidates to fill job vacancies within an organization.

CSR Programs

Corporate Social Responsibility (CSR) Programs are initiatives companies undertake to assess and take responsibility for their effects on environmental and social well-being.

Employee Volunteers

Workers who offer their time and skills, often through organized programs within their company, to support charitable causes or community projects.