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FedEx Used ________ to Improve Dock Operations

question 106

Multiple Choice

FedEx used ________ to improve dock operations.


Definitions:

Counterconditioning

A behavior therapy technique involving the conditioning of an unwanted behavior or response to a stimulus into a desired behavior by association with a positive action or outcome.

Transference

The process by which emotions, desires, and expectations originally associated with one person are unconsciously redirected towards another person.

Resistance

The refusal to accept or comply with something; the attempt to prevent something by action or argument.

Unconscious

Part of the mind that is inaccessible to the conscious mind but that affects behavior and emotions.

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