Customer-Focused E-Businesses Use Tools Such as E-Mail, Chat Systems, and Discussion

question 108

Short Answer

Customer-focused e-businesses use tools such as e-mail, chat systems, and discussion groups to nurture online communities of _______________ among employees and customers.

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Definitions:

Inconsistent Attitudes

The exhibition of beliefs, feelings, or behaviors that contradict each other or fluctuate over a period of time.

Job Satisfaction

The extent of positive feelings or attitudes that individuals have towards their jobs.

Organizational Commitment

The loyalty an individual feels toward the organization.

Self-Monitoring

An individual's ability to regulate their behavior to accommodate social situations, reflecting awareness of social norms and adaptability.