The Practice of Contracting with Outside Vendors to Handle Specified

question 52

Multiple Choice

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

• A) payroll and benefits administration.
• B) outsourcing.
• C) labour-management relations.
• D) contract administration.
• E) hiring temporary employees.

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Definitions:

Account Penetration

A sales and marketing strategy aimed at increasing the depth and range of products or services sold to an existing customer account.

Partnering/Consultative Selling

A sales approach where the salesperson acts as a partner, focusing on understanding and meeting the customer's needs rather than just selling products.

Relationship Selling

A sales approach focused on building long-term customer relationships rather than just making immediate sales.

Customer Complaint

Feedback from a customer expressing dissatisfaction with a product or service received.