The Managers at Finnegan Insurance Are Proposing a Change in the Way

question 21

Multiple Choice

The managers at Finnegan Insurance are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Given this situation, the best method for managing resistance to change is most likely through

• A)education and communication.
• B)facilitation and support.
• C)negotiation and rewards.
• D)manipulation and cooptation.
• E)explicit and implicit coercion.

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Definitions:

Market Research

The process of gathering, analyzing, and interpreting information about a market, including information about potential customers and competitors.

Buying Habits

Patterns or tendencies that consumers show when purchasing goods or services.

Questionnaire

A set of printed or written questions used for collecting information from individuals.

Municipal Voters

Individuals registered to vote in elections conducted by a municipality, such as city or town elections.