Scenario A: Cynthia,Juan,and Ahmed Are Managers at a Department Store

question 24

Multiple Choice

Scenario A: Cynthia,Juan,and Ahmed are managers at a department store.They have been notified by their district office,just as the extremely busy holiday season is to begin,that there are several significant changes about to take place in their organization.While none of them are enthusiastic about the changes,their reasons for "fighting back," as they put it,are different.Cynthia thinks it a bad idea to implement the changes during such a busy period.Juan realizes that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice.Ahmed,on the other hand,does not want to disturb the status quo and prefers the old ways of doing things.
-In the case of Scenario A,the behavior of Cynthia,Juan,and Ahmed exemplifies ________ change.

• A)total organization
• B)resistance to
• C)organizational
• D)reactive
• E)complacency toward

Recognize the functional purposes of communication within an organization.

Understand different types of noise in the communication process and their impacts.

Recognize the role of nonverbal communications in different cultural contexts.

Understand the concepts of social distraction and emotional contagion within the communication process.

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Definitions:

Pen

A common writing instrument used for applying ink to a surface, typically paper, for writing or drawing.

Binary Language

The fundamental language of computers, consisting of just two numbers, 0 and 1, to represent all types of data and instructions.

0s And 1s

Represents the binary number system fundamental to computing, using only two digits: 0 and 1.

Computers

Electronic devices that can be programmed to carry out sequences of arithmetic or logical operations automatically.