Scenario B: Darwish and a Few of His Classmates Decide

question 87

Multiple Choice

Scenario B: Darwish and a few of his classmates decide to form a management club at their college.Over the course of the first semester the following occurs:
1.Initially,some of the interested classmates meet to decide what each wants to do in the club.They discuss various rules,and enthusiasm is high.
2.A few meetings later,things are quite different.Now individuals who put some of the original ideas on the table are fighting hard for their agendas,and tempers are flaring.Some individuals are also causing conflict in their efforts to gain leadership positions in the club;the president's job is particularly hotly contested.
3.After a few weeks of conflict,the members realize that if they do not come together,nothing will get done.The leadership roles have been decided now,and group members begin to relate better and develop a plan.
4.By the end of the first semester,the group is running smoothly.The projects are on track,members are executing their assigned tasks,and the group feels a sense of success.
-In which of the following stages of group formation is the club when its members are in conflict?

• A)declining
• B)storming
• C)forming
• D)performing
• E)norming

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Definitions:

Senior Salespeople

Experienced sales professionals who usually handle key accounts and are often involved in strategic decisions within the sales department.

Relationship Selling

A sales technique that focuses on building, maintaining, and enhancing interactions with customers to develop long-term satisfaction and loyalty.

Combination Of Salary

The total compensation package for an employee, combining base salary with additional benefits or bonuses.

Commission

A form of payment to an agent or employee based on a percentage of the sales they generate or on completing a particular transaction.