Emmanuel, the Customer Relationship Manager of SimplyBuyz

question 298

Multiple Choice

Emmanuel, the customer relationship manager of SimplyBuyz.com, an e-commerce retailer, calls for a meeting of his team to discuss strategies to handle customer grievances effectively. Emmanuel seeks inputs from all his team members who come up with amicable solutions to certain grievances without being evaluated or criticized by the other team members. Which of the following approaches does Emmanuel adopt to invoke creativity in the process of team decision making?

• A) team virtuousness
• B) brainstorming
• C) halo effect
• D) nominal group technique
• E) social loafing

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Definitions:

Short-Term Memory

The part of the memory system where information is stored for a brief period of time, typically for no longer than 20-30 seconds.

Nonsense Syllables

A string of letters that has no meaning, used in psychological experiments to study memory and learning processes.

Short-Term Memory

A cognitive system with a limited capacity that is capable of temporarily holding information available for processing.

Memory Span

The amount of information or number of items that an individual can retain and recall in short-term memory.