Examlex
Explain the concepts of organization chart, formal structure, and informal structure. Why must a manager understand both the formal structure and the informal structure of an organization?
Customer Service
The help and counsel delivered by a firm to customers who acquire or employ its offerings.
Process Reengineering
The systematic analysis of work processes to design new and better ones.
Design
The process of creating and planning products, services, systems, or experiences to fulfill specific functions, meet user needs, or achieve desired outcomes.
CRM
Customer Relationship Management, a strategy for managing an organization's relationships and interactions with current and potential customers.
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