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Dillon, a senior operations manager, was assigned the task of implementing the control process for a particular production process. He first identified the performance objectives and in doing so, he identified the key results that were to be accomplished. Next, he set standards and measured the actual performance. He compared the results with the objectives and standards. Finally, as part of the corrective action step, he implemented _____, a practice that involved focusing attention on substantial differences between the actual and desired performances.
Masked Bandits
Slang term often used to refer to raccoons, due to their distinctive facial markings and nocturnal thievery.
Victims
Individuals who have been harmed, injured, or killed as a result of a crime, accident, or other event or action.
Social Loafing
The phenomenon where individuals exert less effort to achieve a goal when they work in a group compared to when they work alone.
Underestimating
The act of judging something to be less in quantity or importance than it actually is.
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