Sequel Lifestyle Hotels Doesn't Use a Customer Call Centre, Resulting

question 172

Multiple Choice

Sequel Lifestyle Hotels doesn't use a customer call centre, resulting in an annual savings of $150,000. Instead the company encourages guests to make their own bookings online or to directly email employees. Sequel Lifestyle Hotels accomplishes the above activity by embracing ___.

• A) work processes
• B) workflow
• C) technology
• D) production
• E) customer satisfaction

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Definitions:

Job-Order Costing

A costing method used to calculate the production costs of individual units or batches of products, making it especially useful for customized orders in manufacturing or service industries.

Plantwide Overhead Rate

An overhead allocation rate applied uniformly to all products or services based on overall plant activity, ignoring individual departmental differences.

Direct Labor-Hours

Refers to the measurable amounts of work effort contributed directly by laborers on the manufacturing floor towards the production of goods.

Manufacturing Departments

Specialized subdivisions within a manufacturing facility where different stages of the production process are carried out.