Employees in the Front Line of Customer Care Are Important

question 32

Multiple Choice

Employees in the front line of customer care are important for customer communication because ________.

• A)they are often the first ones to hear about problems with service delivery
• B)they are best trained to handle customers
• C)they have relevant information to give to customers
• D)they can listen actively to customers,unlike other employees.

---

Definitions:

Skilled Care

A type of healthcare delivered by professionals with specialized training and expertise, often in a nursing or rehabilitation setting.

Community Health System

An organized effort to maintain, protect, and improve the health of people in a community through education, policy making, and services delivery.

Health Outcomes

The results or impacts of healthcare interventions on an individual's health status, including changes in health condition, behavior, or knowledge.

Prioritize Problems

The process of determining the most important issues to address first based on severity, urgency, or impact.