You Get a Call from a Telemarketer at Dinner Trying

question 21

Multiple Choice

You get a call from a telemarketer at dinner trying to sell life insurance. This is an example of a customer-__________ CRM application and ____________.

• A) facing; inbound teleservice
• B) facing; outbound telesales
• C) touching; inbound teleservice
• D) touching; outbound telesales

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Definitions:

Gravely Ill

A state of severe health condition that poses a threat to life or long-term well-being, often requiring intensive medical care.

Summary Jury Trial

An abbreviated trial that leads to a nonbinding jury verdict.

Nonbinding Verdict

A trial result which does not have the legal force to compel the parties to accept its terms, often used in mock trials or as advisory opinions.

Neutral Third Party

An unbiased individual or entity brought into a dispute to help negotiate or decide on a resolution without any vested interest in the outcome.