The Fundamental Concept of CRM Is to Do a Better

question 41

True/False

The fundamental concept of CRM is to do a better job grouping customers so their value to the company can be maximized.

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Definitions:

M-Form Organization

A multi-divisional organizational structure, characterized by a set of autonomous divisions organized under a centralized corporate headquarters.

Divisions Coordination

The process of ensuring various departments or units within an organization work together efficiently towards common goals.

Employee Evaluation

The process of assessing and reviewing the performance, skills, and productivity of employees by an organization.

M-Form Organization

A type of organizational structure where a company is divided into semi-autonomous units or divisions, each responsible for its own profit and loss.