Customers Are ___________ Empowered Than They Were in the Past

question 10

Multiple Choice

Customers are ___________ empowered than they were in the past.

• A) Less
• B) More
• C) Their power hasn't changed.
• D) Their power changes too much to judge.

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Definitions:

Logos

The principle of reason and judgment, often associated with persuasive communication.

Pathos

One of the three modes of persuasion in rhetoric (alongside ethos and logos), appealing to the audience's emotions.

Emotional Intelligence

The ability to recognize, understand, and manage one's own emotions and the emotions of others in a productive and empathetic way.

Self-Management

Relates to the ability to control disruptive emotions and impulses.