Since It Is So Much Easier to Listen to Customers

question 12

True/False

Since it is so much easier to listen to customers via social computing, organizations do not experience any negatives associated with social media sites.

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Definitions:

Explicit Memories

Memories that can be consciously recalled, such as facts and events, part of declarative memory.

Effortful Processing

Effortful processing is a type of memory encoding that requires awareness, attention, and effort to encode information.

Classical Conditioning

A learning process in which a neutral stimulus becomes associated with a meaningful stimulus and acquires the capacity to elicit similar responses.

Sequential Processing

Processing one aspect of a stimulus or problem at a time; generally used to process new information or to solve difficult problems.