Which of the Following Guidelines Should Managers Follow While Building

question 85

Multiple Choice

Which of the following guidelines should managers follow while building a customer-responsive culture?

• A) precisely defining employees' normal job requirements and ensuring they perform those actions alone
• B) giving service-contact employees continual training on product knowledge, listening, and other behavioral skills
• C) designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers
• D) preserving the discretion to make day-to-day decisions on job-related activities at the top level of management

Identify the components and importance of the triple bottom line in sustainable business practices.

Understand the role of research in PR strategy and the use of both primary and secondary research.

Understand the principles of pain management, including the selection of appropriate medication for acute and chronic pain.

Recognize the need for individualized patient care and nursing diagnoses based on a patient's specific health status and social situation.

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Definitions:

Qualitative

Pertains to research or data that focuses on descriptions and characteristics that are observed but not measured.

Quantitative

Involving the measurement or assessment of quantities; relating to, measuring, or measured by the quantity of something.

Preoperational

The stage in Piaget's theory of cognitive development, occurring approximately from ages 2 to 7, characterized by the development of language and symbolic thinking but not yet capable of logical problem-solving.

Piagetian Process

An aspect of cognitive development theory defined by Jean Piaget, focusing on how children acquire knowledge and through what stages they progress.