An Internet-Based Knowledge Management System That Shortens Customer Response Times

question 14

Multiple Choice

An Internet-based knowledge management system that shortens customer response times would be an e-business technique that contributes to the competitive advantage of a ________.

• A) cost leader
• B) differentiator
• C) focuser
• D) brick

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Definitions:

Learning Perspective

An approach to understanding psychological phenomena that emphasizes the role of experience, learning, and environmental factors in shaping behavior.

Acrophobia

Acrophobia is an intense fear of heights, often causing significant anxiety, discomfort, and avoidance of situations involving elevation.

Generalization

The process in psychology by which a response is given to a similar stimulus as the one that originally triggered the response.

Somatoform Disorder

Psychological disorder in which the symptoms take a somatic (bodily) form without apparent physical cause.