Following a Customer Complaint,ABC Mfg

question 55

Multiple Choice

Following a customer complaint,ABC Mfg.formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it.This is an example of ________.

• A)delayed corrective action
• B)immediate corrective action
• C)basic corrective action
• D)preventive corrective action

---

Definitions:

Reflexes

Involuntary and automatic responses to specific stimuli, which are inherent and play a role in survival and development.

Goal-Directed Behavior

Actions or behaviors that are performed with the intention of achieving a specific outcome or goal.

Circular Reactions

A developmental process by which infants learn to reproduce desired occurrences originally discovered by chance.

Phonemes

The least sound component in a language capable of distinguishing one word from another.