In the Expectancy Theory of Motivation, Valence Refers to

question 74

Multiple Choice

In the expectancy theory of motivation, valence refers to

• A) the desirability of a particular outcome to the individual.
• B) the perceived relationship between effort and performance.
• C) the relationship between performance and the likely consequence of performance.
• D) the likelihood of individual success.

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Definitions:

LARA Framework

The LARA Framework is a customer engagement model that stands for Listen, Analyze, Relate, and Act, used to enhance interactions and relationships with customers through personalized experiences.

Service Recovery

The actions a company takes to rectify a problem following a service failure, aiming to restore customer satisfaction and loyalty.

Listen

The act of monitoring and acknowledging feedback, conversations, and trends relevant to a brand or individual online.

Active Participation

Involvement in an activity or event that requires proactive engagement, contribution, or interaction rather than passive attendance.